FAQ

How do I order?

What types of payments are accepted?

Purplegoods works with Visa, MasterCard, Discover and AME. If you have further questions about payment issues, please contact our customer service or live chat. We can give you advices or assist you with the payment process. All Purplegoods pricing is in US Dollars.

How will my product be shipped?
Countries

Purplegoods is available in most of Europe, North America, and Asia. If you want to check the availability of your country, please search our country list on http://www.purplegoods.com/store/contact_us. If your country doesn’t include in this list, please contact either of our live chat agent or customer service for detail information.

Cost

Delivery costs vary by the type of delivery you desire, whether overnight, 2-day, 3-day, or ground. Costs do not vary by country – anywhere we service we will ship to you for the same price.

Time

We ship all orders the next business day

Customer satisfaction
Warranty

Purplegoods is guaranteed to be free from manufacturing defects for THE LIFE OF YOUR SERVICE. If a product should fail during that time you may return it to us for a free replacement or refund at our discretion.

Satisfaction Guarantee

We want you to be happy with your Purplegoods product and service combination. However, if within 7 days of receiving Purpergoods you are not satisfied with the service then you may contact us for a RMA (Return Merchandise Authorization) number, ship us the product back and we will issue you a full refund.